SAP CS, or SAP Customer Service, is a valued tool in SAP ERP that provides useful functions for customer service. As an important addition to the SAP Sales and Distribution (SD) Modules It offers companies a simple solution to efficiently handle customer issues and provide highly personalized customer service. This can increase customer satisfaction. In addition, customer support and service can be automated using SAP Customer Service, which makes it possible to support customers via email, chat and telephone.

Customer satisfaction and loyalty can be monitored using integrated analysis functions. Flexible reporting functions give companies insight into the status of their customer relationships, and integrated customer service management enables the processing of customer inquiries and actions.